Frequently Asked Questions
Everything you need to know about your Alpinestars gear and orders.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy for protective gear?
We offer a 30-day return policy for all items. Products must be in original, unworn condition with all tags and protective packaging intact to qualify for a full refund.
How do I choose the correct size?
Please refer to our comprehensive Size Guide located on each product page. We provide specific measurements for chest, waist, and height to ensure the perfect fit for your riding apparel.
Do you offer international shipping?
Yes, Alpinestars ships to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and selected service.
Are your products covered by a warranty?
All Alpinestars products are covered by a limited warranty against manufacturing defects in materials and workmanship for a period of one year from the date of purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.